Returns & Exchanges
At Holloways of Ludlow, we want you to be delighted with your home additions, which is why we offer a straightforward 14-day return period for all standard stock items. Please ensure products are returned in their original, resaleable condition and packaging to qualify for a full refund.
Notify Our Team
Contact our customer service department via email or phone within 14 days of receiving your order to initiate the return process and receive your unique authorization number.
Prepare the Package
Carefully repackage your items in their original boxes with all protective materials included to prevent damage during transit back to our warehouse.
Arrange Shipment
Send the items back to our designated returns address using a tracked and insured courier service, as we cannot be held responsible for goods lost or damaged in transit.
Quality Inspection & Refund
Once our warehouse team inspects the items and confirms they meet our return criteria, we will process your refund to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing