Frequently Asked Questions
Everything you need to know about our lighting, furniture, and hardware collections.
What are your standard delivery times?
Delivery times vary depending on the product type. In-stock items are typically dispatched within 3-5 working days, while bespoke or made-to-order furniture and lighting may take 4-12 weeks. You will receive a specific lead time on your order confirmation.
Do you offer international shipping?
Yes, we ship our designer collections globally. Shipping costs and import duties are calculated at checkout based on your delivery destination and the dimensions of the items ordered.
What is your return policy for home accessories?
We offer a 14-day return period for most standard products in their original packaging. Please note that bespoke, customized, or made-to-order items are non-refundable unless they arrive damaged or faulty.
Are your lighting products compatible with international voltages?
Most of our lighting is wired for UK/EU standards (230V). However, many of our brands offer US (110V) wiring upon request. Please contact our technical team before ordering to ensure compatibility with your local electrical system.
Can I see your products in person before purchasing?
Certainly. We have several showrooms across the UK, including our flagship locations, where you can view a curated selection of lighting, furniture, and hardware to experience the quality firsthand.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated trade program for architects, interior designers, and contractors. Please apply via our 'Trade' page to access exclusive pricing and dedicated project management services.